How long things take, how to get your order, and where you stand if something isn't right.
Once your artwork and order are confirmed and any payment is taken, our typical production times are:
| Order type | Typical turnaround |
|---|---|
| Standard printed garments (DTF / vinyl / screen) | 3–5 working days |
| Embroidery | 5–7 working days |
| Print-only (stickers, banners, signage, business cards) | 2–4 working days |
| Large or wholesale runs | By agreement — we'll confirm when you order |
Turnaround starts from artwork approval, not the order date. If you're working to a deadline, tell us up front — we can often help. Ask about a rush / express option for urgent jobs.
Collection from our Manchester unit is free. We'll message you when your order is ready and confirm our opening hours. Please bring your order number.
We deliver UK-wide by tracked courier. We'll send you tracking details once your order is on its way.
Every printed and embroidered item is made to order specifically for you, so custom items generally can't be returned or refunded for a change of mind — wrong size, colour or quantity ordered, etc. This is in line with UK consumer law, which exempts bespoke and personalised goods from the standard cooling-off period. Please double-check your design, spelling, sizes, colours and quantities before you order.
If your order arrives faulty, damaged, misprinted or significantly different from the artwork you approved, contact us within 14 days of receiving it and we'll sort a reprint or a refund. Unprinted blank stock, unworn with tags attached, can be returned within 14 days for change-of-mind too (return postage is the customer's responsibility).
For the full detail, see our Refunds & Returns policy.
Email sales@printmanchester.co.uk with your order number, what's wrong, and clear photos if it's a fault or damage. We'll get back to you within 1–2 working days.
Times and prices are a guide and may vary by order — your confirmed quote always takes precedence. This doesn't affect your statutory rights.
