We want you to love what we print for you. Here's where you stand if something isn't right.
Every printed and embroidered item is made to order, specifically for you. For that reason we're unable to accept returns or give refunds on personalised items simply for a change of mind, or because the wrong size, colour or quantity was ordered. This is in line with UK consumer law (the Consumer Contracts Regulations), which exempts bespoke and personalised goods from the standard 14-day cooling-off period.
Please double-check your design, spelling, sizes, colours and quantities before you order — and use our size guides if you're unsure.
We take real pride in our work. If your order turns up faulty, damaged, misprinted, or different from the artwork you approved, get in touch within 14 days of receiving it and we'll sort a reprint or a refund. This covers:
Unprinted blank garments, in their original unworn and unwashed condition with tags still attached, can be returned within 14 days for a refund or exchange. Return postage for change-of-mind returns is the customer's responsibility.
Garments are manufacturer-standard sizes — please check the size guide before ordering. We can't refund personalised items for sizing where the size supplied was the size we printed.
Email sales@printmanchester.co.uk (or use our Contact form) with:
We'll get back to you within 1–2 working days.
Once a refund is approved, it's made to your original payment method, normally within 5–10 working days.
This policy is a guide and may be updated from time to time. It doesn't affect your statutory rights.
